This Refund Policy explains when refunds are available for digital access products, downloadable resources, coaching programs, and services sold by Lan & Lann.
At Lan & Lann, we want every customer to understand exactly what is included before completing a purchase. Because many of our offers are digital access products or services delivered immediately or over a defined period, refund eligibility depends on the type of purchase made.
By completing a purchase with Lan & Lann, you agree to the terms outlined in this Refund Policy.
Certain digital access products sold by Lan & Lann are protected by a 7-Day Money Back Guarantee.
If your purchase includes a stated 7-Day Money Back Guarantee, you may request a refund within seven (7) calendar days of the original purchase date.
Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your payment provider or financial institution.
To request a refund, please contact us using the details provided on our Contact page and include your order information.
Refund requests submitted after the 7-day period will not be eligible for a refund.
The following purchases are non-refundable:
By completing a purchase, the customer acknowledges that downloadable products may be delivered immediately and cannot be returned. As a result, downloadable digital products are not eligible for refunds once delivered.
Refund eligibility depends on the specific product purchased. Products that include a stated 7-Day Money Back Guarantee are eligible for refunds within seven (7) calendar days of purchase. Downloadable digital products and templates are not eligible for refunds once delivered.
Payments made for services are generally non-refundable once work has commenced.
If a project is cancelled before work begins, Lan & Lann may issue a partial refund at its sole discretion, less any administrative, consultation, or preparation costs already incurred.
Refund eligibility for coaching programs, masterminds, or group implementation offers will be specified on the relevant sales page or enrollment agreement.
Unless explicitly stated otherwise in writing, coaching and group program purchases are non-refundable.
We reserve the right to deny refund requests in the following situations:
Any exception to this policy is made solely at the discretion of Lan & Lann and does not create a right to future refunds.
Customers agree to contact Lan & Lann directly before initiating a chargeback or payment dispute. We take payment disputes seriously and encourage customers to reach out so we can review the situation and respond promptly.
Any chargeback filed without first attempting to resolve the matter directly may be contested using records of purchase, access logs, communication history, and acceptance of these policies.
If you have questions about this Refund Policy or believe there has been an error with your order, contact us at:
We aim to review all refund-related inquiries as quickly as possible.
Reach out before purchasing if anything is unclear. We want you to know exactly what you are buying and how delivery works.