Shipping & Delivery Policy

1. Overview

Lan & Lann primarily sells digital products, downloadable resources, and online services. As a result, we do not ship physical goods through postal or courier services unless explicitly stated otherwise on a specific offer page.

This policy explains how access is delivered, how long delivery may take, and what to do if you experience any issues receiving your purchase.

2. Digital Products

Digital access products may include online courses, membership areas, portal-based training, implementation programs, and similar products delivered through a secure online system.

In most cases, access to these products is delivered immediately after successful payment.

• Access details may be shown on the confirmation page.
• Access details may also be sent by email.
• For portal-based products, login credentials or access instructions may be sent automatically after checkout.

3. Download Delivery

Downloadable products such as templates, swipe files, checklists, and other digital assets are typically delivered immediately after purchase or within a short period of time after payment is confirmed.

In some cases, download links may be sent by email or made available on the confirmation or thank-you page or inside customer portal (login using email).

• Delivery is usually instant once payment is successful.
• If an email is used, please check your inbox, promotions folder, and spam folder.
• Download availability may depend on the platform used for checkout or file hosting.

4. Services And Implementation

For done-for-you services, consulting, audits, implementation work, or coaching programs, delivery is provided according to the timeline shared on the relevant sales page, proposal, agreement, or onboarding communication.

Service delivery may include scheduled calls, onboarding forms, access to workspaces, implementation milestones, or project-based communication.

• Start dates will usually be confirmed after purchase or onboarding.
• Project timelines may vary based on scope and client responsiveness.
• Any deadlines stated on the sales page are estimates unless otherwise agreed in writing.

5. Access Issues

If you do not receive access instructions within the expected timeframe, please contact us so we can investigate and resolve the issue.

Before reaching out, please check the email address used at checkout and review your spam or promotions folders.

6. Contact

If you have questions about this Shipping & Delivery Policy or need help accessing a purchase, contact us at:

• Business: Lan & Lann
• Email: [email protected]
• Website: https://lanandlann.com

We aim to respond to access and delivery questions as quickly as possible.